AFTER SALES

In order to ensure the system works well, our company will provide technical support and good after-sales service in accordance with the “Product Quality Law” and related quality documents. “Serving the society wholeheartedly, satisfying customers wholeheartedly” is our work purpose, “Scientific and technological innovation, excellence, customer care, continuous improvement” is the enterprise quality policy, in order to implement the concept of “customer-centered” in action, our company makes the following commitments to product after-sales service:

AFTER SALES SERVICE

The equipment and software provided by our company are within the scope of our services. After the project is completed, the technical documents and drawings of all equipment will be provided to the user, including equipment configuration drawings, equipment control diagram drawings, layout drawings, installation drawings, etc. Prepare and provide system specifications (detailing the system’s principle, design, implementation method and main technical issues); Provide equipment qualification certificates, test reports; Provide operation manuals and maintenance manuals, system user manuals (provided to users as a system operation manual), all documents are in Chinese.

AFTER SALES SERVICE

1. Maintenance: After the 24-month (5-year) warranty period expires, our company will continue to provide maintenance services or replace necessary spare parts at a discounted price.
2. Replacement: During the warranty period, our company will replace modules, components and other equipment according to the actual situation.
3. Discounts to provide necessary spare parts.
4. Provide other services as required by the contract.
5. The warranty and maintenance department will keep records and preserve them in accordance with user records.
6. Provide technical advice to help users master regular maintenance methods, eliminate common problems during daily use and minor errors caused by use or operation, in order to extend the life of the equipment.
7. Analyze and handle errors in a timely manner based on error reports provided by users.
TROUBLESHOOTING TIME
1. Telephone support service: Our company will open a 24-hour hotline service to provide technical support services. The telephone support method is provided by our company to users by phone to solve all product problems, which can quickly and effectively solve various problems encountered when using different products. Response speed: such as receiving user notifications (telephone, fax, email, etc.), our company guarantees to respond within 2 hours and carry out telephone guidance.
2. On-site support service: For various technical problems that cannot be solved by phone, our company will send technical engineers to the scene to solve the problem for users, our company ensures that the after-sales service point within 24 hours technical personnel will promptly arrive at the scene to solve the problem, 24 hours to resume normal work.

WARRANTY PERIOD

Our company sells factory products, the warranty period is 24 months from the date of system acceptance and commissioning.

DURING THE WARRANTY PERIOD

A. During the warranty period, our company will be free of charge for repairs due to product design, manufacturing, installation quality problems, such as larger quality problems can be extended the warranty period.
B. During the normal operation of the equipment, our company will conduct monitoring surveys of the provided equipment and regularly visit the user.
C. During the warranty period, it is naturally damaged during use, and our company is responsible for free maintenance; It is damage caused by abnormal use and will be handled by both parties through consultation after finding out the cause.

AFTER WARRANTY PERIOD

A. After the warranty period, our company still provides perfect after-sales service, is responsible for product maintenance, and promises that after project acceptance, after receiving the user’s maintenance notice, our company will send technical engineers to the site within 24 hours to carry out on-site maintenance and repair, so that the entire system can continue to operate.
B. After the warranty period, our company will provide users with spare parts, consumable parts, specialized tools, etc. at preferential market prices for life, and provide the services required by users.
C. After the warranty period, our company provides lifelong after-sales services: technical consultation, technical training, user records according to repair records, reply to repair feedback, timely on-site maintenance and repair services, regular visits to users, etc. D. After the warranty period, we guarantee that we will have enough spare parts for maintenance and technical support within 10 years.

AFTER-SALES GUARANTEE MEASURES

Our company has a full-time service department: technical and technical service center, which is responsible for the technical service of the equipment. Our company has a 24-hour technical service hotline, 24-hour fax phone, you can also leave a message through the website, all mobile phone technical service staff are open 24 hours, ready to call.

24h Hotline

0329 600 518

Technical Hotline

0329 600 518

Fax

0329 600 518

Our company has established a nationwide service agent network, which can provide timely technical support and after-sales service to users nationwide to meet the needs of user projects.

TECHNICAL SERVICE CONTENT AND MEASURES

1. During the warranty period, timely maintenance and replacement of components of the equipment that needs to be repaired due to failure will never affect the normal operation of the entire system.
2. During the warranty period, users’ maintenance requests are responded to promptly and immediately, and on-site within 24 hours, quickly handle the problem, and ensure the smooth operation of the system.
3. For goods, 10-year technical support warranty and related free consultation. In addition to providing the entire system software and hardware, if the system software version is upgraded in the future, it will be provided free of charge.
4. After the warranty period, necessary spare parts and components are provided for a long time at a discount.
5. Train a group of skilled system maintenance management personnel and technical maintenance personnel for users, to manage equipment skillfully, handle problems quickly, and maintain equipment effectively. Provide them with effective technical consulting services until they can operate independently.
6. Before completion and acceptance, the installation, trial operation, testing and official opening of the supplied goods are completed on time and with good quality, creating conditions for the smooth completion of the entire system.